International Customers
International Customers
BeCheeky has customers around the world, and we are very experienced at international shipping. If you live outside the United Kingdom and haven't shopped with us before this page should answer your questions. Click on the links above for more detailed information.
How can I contact BeCheeky?
Email us at care@BeCheeky.com and we'll get back to you promptly, or call us on 44-1202-545-999 during UK office hours. USA customers can call us Toll free on 1-888-293-6972, (dont forget we are 5 hours ahead of EST).
What countries does BeCheeky ship to?
We ship to: Andorra, Argentina, Australia, Bahamas, Belgium, Bermuda, Canada, Croatia, Cyprus, Czech, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibralter, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Luzembourg, Macedonia, Malta, Monaco, Netherlands. New Zealand, Norway, Poland, Portugal, Spain, South Africa, Sweden, Switzerland, Turkey, United States.
What are the shipping charges?
To ship outside the UK, will incur a small shipping fee of £3. However, we strongly recommend you upgrade to International Signed For service at the checkout, this costs £7.50. If you opt for the International Signed For service, your purchase is insured against loss and for added security requires a signature on delivery.
Can I see the website in my currency?
You can choose whether the prices are displayed in British pounds, USA dollars or Euros, just select the appropriate flag which is located near the top of every page. Your credit card company will bill you in British pounds. We update our exchange rates every 2 hours, so when your card company process your transaction a day or so later the rates may have varied very slightly. Just for a guide, on 7th May 2008 the exchange rate was $1 = £0.51p, and 1 Euro was worth £0.78p but remember they do vary day to day.
How do you ship?
We ship using the postal services, it is generally quick, efficient and reasonably priced. If you would like to use a courier such as UPS contact us when you order. Your parcel will be described as clothing for Customs purposes.
How long will it take to get my order?
Your order will leave the UK within 2 working days, delivery times will vary depending upon your postal service, but here is an estimate: Europe about 5 working days, rest of the world about 5 - 10 working days.
Can I return or exchange and item?
Please ensure we receive the items within 28 days of the order date, It is the customers responsibility to ensure the goods arrive back with us safely.
Is my credit card payment secure?
The security of your credit card information is very important to us, it is processed using the highest standards of encryption (256bit for you techies out there) by Secure Trading and LLoydsTSB bank, two of the largest UK companies in their field. BeCheeky is approved by Verisign the global leader in encrypted data transmission and by Safebuy and ISIS who are leading UK organisations in the e-retail sector, lastly we are registered under the UK Data Protection Act.
We accept Visa, Mastercard and American Express, we also accept PayPal.
We may sometimes ask you for additional security information before processing and shipping your order, for example we may ask you to fax or email a proof of identity or address. This is as much for your security as ours.
Customs
If you live outside the EC we are required to put a Customs certicate on your parcel, it'll describe the goods as clothing. We're sorry that we cannot ship chocolates outside the UK, if you order chocolates by mistake we'll credit you for the cost of these goods and ship the balance of your order.
