Our Returns Policy: We're not happy unless you are
Return any item, for any reason, for 30 days after you bought it
We want you to be totally confident about every order you place, so we have an outstanding returns policy to put your mind at ease.
If you don't like your purchase for any reason, you can return it to us for 30 days after you placed the order.
Returning a product is easy and UK returns are completely free
It doesn't matter if you don't like the size, shape or colour of your lingerie when it arrives, or whether you just didn't get on with it like you thought you would.
You can try on your new lingerie and clothing to see if it fits and feels sexy (but please keep your own undies on!). And if you don't like it? Just return it to us, using our UK freepost returns address, for free.
At BeCheeky, if you're not happy, we're not happy. It really is that simple!
We've made FREE returns easy
Returning a product is as easy as 1 - 2 - 3.
1) Fill in a returns form. After you submit your form, we will give you our freepost returns address if you live in the UK.
2) Package up your return securely, and include as much of the original packaging as possible (barcodes and batch numbers help us improve our service). Remember to give a good, thorough cleaning to anything that needs it.
3) Post the item to us. You do not need to return your item by recorded post, but please obtain a certificate of posting from your Post Office.
Then it’s over to us. Your return will be processed and your refund or replacement will be arranged, always within 30 days, but normally within seven days of us receiving your returned product.
Returning items from outside the UK?
You can still return any purchase to us, for any reason, for up to 30 days after you bought it.
We want our international customers to be just as confident ordering from BeCheeky, and so if you don't like your purchase for any reason whatsoever, you can still return it to us for 30 days after you bought it.
Again, you can try on your new lingerie and clothing to see if it fits and feels sexy (please keep your own underwear on!).
If you don't like it, just return it to us. For international customers we do ask that you pay for returns shipping, but if your product was faulty, we'll reimburse your postage costs along with your refund, or when we send you a replacement item.
Our returns policy and your rights
The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days.
At BeCheeky, we go even further. You can cancel your order within 30 days for a full refund. Your money will be returned within 30 days of cancellation - normally within seven days of us receiving your returned product. This returns policy does not affect your statutory rights.
At BeCheeky, if you're not happy, we're not happy. It really is that simple!
